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{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is Mammut Access and why should I join?","acceptedAnswer":{"@type":"Answer","text":"Mammut Access is our new loyalty program that offers exclusive benefits to registered members, enhancing their shopping experience with exclusive deals, sales, early access, birthday gifts, and loyalty vouchers. Members are able to earn points every time they purchase (and through other activities such as completing profile or referring a friend). Points don’t have a monetary value, but members can accumulate points to reach new milestones and unlock new benefits. The higher the level, the more exclusive perks members can access."}},{"@type":"Question","name":"How do I join Mammut Access?","acceptedAnswer":{"@type":"Answer","text":"Join Mammut Access here. Once you’ve completed the current registration process (personal data may be needed) and accepted the Terms & Conditions, you will start earning points. You can also register in one of the following Retail Stores:   Switzerland Mammut Store/Outlet SeonBirren 5, 5703 Seon, Switzerland MAMMUTAirside Center Lower Level 1-Flughafen CH, 8060 Zürich, Switzerland Mammut Outlet MendrisioFoxTown Factory Stores - Unit 243, Via Angelo Maspoli 18, 6850 Mendrisio, Switzerland Mammut Outlet LandquartTardisstrasse 20a/Unit 88, 7302 Landquart, Switzerland Mammut Store LuzernWeinmarkt 20, 6004 Luzern, Switzerland Mammut Store ZermattHofmattstrasse 12, 3920 Zermatt, Switzerland Mammut Store KonstanzHussenstraße 44, 78462 Konstanz, Germany  Germany Mammut Store CologneBreite Str. 159, 50667 Köln, Germany Mammut Outlet WolfsburgDesigner Outlets, An d. Vorburg 1/48, 38440 Wolfsburg, Germany Mammut Outlet WertheimAlmosenberg 112, 97877 Wertheim, Germany Mammut Store MünchenFrauenstrasse 16, 80469 München, Germany Mammut Store WolfertschwendenMammut-Basecamp 1, Mammut-Basecamp 1, 87787 Wolfertschwenden, Germany Mammut Store Hamburg Gerhofstraße 1-3, 20354 Hamburg, Germany  Mammut Outlet BernauTheodor-Sanne-Straße 3, 83233 Bernau am Chiemsee, Germany Mammut Outlet MetzingenReutlinger Str. 29, 72555 Metzingen, Germany  Belgium Mammut Outlet MaasmechelenSpace 35, Zetellaan 100, 3630 Maasmechelen, Belgium US Mammut Outlet Store5050 Factory Shops Blvd Suite 250, Castle Rock, CO 80108, USA"}},{"@type":"Question","name":"How do I earn points?","acceptedAnswer":{"@type":"Answer","text":"Mammut Access members earn points on every purchase online at mammut.com and at Mammut owned stores and outlets in Europe and US. Members can also earn additional points by participating in other special promotional offers announced by Mammut in the member account. Please refer to the question ‘How do I make sure my purchases count towards Mammut Access point accumulation?’ to make sure your purchase count towards points."}},{"@type":"Question","name":"How is my loyalty level determined?","acceptedAnswer":{"@type":"Answer","text":"Your loyalty level status is determined by the points you accumulate in a 12 months rolling basis:  Adventurer: members who have accumulated 0-499 Points qualify.Explorer: members who have accumulated 500-999 Points qualify.Guide: members who have accumulated more than 1000 Points qualify."}},{"@type":"Question","name":"How do I make sure my purchases count towards Mammut Access point accumulation?","acceptedAnswer":{"@type":"Answer","text":"Make sure you’re signed into your Mammut Access account for your online purchase or give your email address when purchasing in one of our owned stores and outlets: Mammut Store Airport Zurich, Luzern, Zermatt, Konstanz, Cologne, Munich, Wolfertschwenden, Hamburg Mammut Outlet Seon, Mendrisio, Landquart, Wolfsburg, Wertheim, Bernau, Metzingen, Maasmechelen, Castle Rock"}},{"@type":"Question","name":"Are my points redeemable?","acceptedAnswer":{"@type":"Answer","text":"Points are not redeemable and don't have a monetary value, instead they accumulate to unlock the different levels and benefits."}},{"@type":"Question","name":"What are the benefits?","acceptedAnswer":{"@type":"Answer","text":"As a member, you will have access to different benefits depending on your loyalty level. Some of them are: loyalty vouchers, early access to sales and product launches, a birthday voucher, exclusive promotions, partner discounts, and exclusive events. You can see a detailed list of the benefits here."}},{"@type":"Question","name":"When do I get the loyalty vouchers?","acceptedAnswer":{"@type":"Answer","text":"You will receive your loyalty vouchers when you reach a new loyalty level. Please note that you will only get one loyalty voucher for every level milestone per year. If you are downgraded due to points adjustments, you will keep your loyalty voucher, but you will not receive another voucher for the same loyalty level within 12 months."}},{"@type":"Question","name":"I have done a return, is my points balance and loyalty level adjusted?","acceptedAnswer":{"@type":"Answer","text":"Yes, returns will always deduct from your points balance, and your loyalty level status will be downgraded if applicable. If a purchase is fully refunded, the corresponding points will not be added to the account. If a partial return is made, the number of points deducted will be proportional to the value of the returned products. If you have received a loyalty voucher for the upgrade, you can still keep and use it. Please note that members are only eligible for a loyalty voucher once for every level milestone per year. Therefore, if you upgrade to that level again within 12 months, you will not receive the loyalty voucher again."}},{"@type":"Question","name":"Do my points expire and how does this effect my loyalty level status?","acceptedAnswer":{"@type":"Answer","text":"Points expire 365 days after the date they are earned. However, once you reach a new level, you will maintain that status for 12 months. Even if some of your points expire during that period, you will not be downgraded. Every 12 months, we will recalculate your points to determine your level status. This means your level status is reassessed annually based on the points you have at that time. See the program Terms & Conditions for more details."}},{"@type":"Question","name":"How do I delete my account?","acceptedAnswer":{"@type":"Answer","text":"To delete your account, log in, go to 'Settings', and click ‘Delete your account’. Confirm the following pop-up message. To ensure the request is from you, we will send a confirmation email. Once you confirm, we will proceed with the deletion, which may take up to 30 business days. Please note, you will lose all of your benefits."}},{"@type":"Question","name":"What happens if I lose my login details?","acceptedAnswer":{"@type":"Answer","text":"You can reset your password using your registered email address on the login page. If you don’t remember your email address, please contact customer service for further assistance."}}]}