| Skip to content | https://matomo.org/guide/installation-maintenance/matomo-on-premise-self-hosted/#content |
| Read the security guidance. | https://matomo.org/blog/2026/10/critical-php-security-vulnerabilities-important-update-for-matomo-users/ |
| https://matomo.org |
| https://matomo.org/ |
| 100% Data Ownership | https://matomo.org/100-data-ownership/ |
| Privacy Protection | https://matomo.org/privacy/ |
| Product Features | https://matomo.org/product-features/ |
| Open Source | https://matomo.org/free-software/ |
| Flexibility | https://matomo.org/flexibility/ |
| No Data Sampling | https://matomo.org/no-data-sampling/ |
| GDPR | https://matomo.org/gdpr-analytics/ |
| Google Analytics Alternative | https://matomo.org/google-analytics-alternative/ |
| List of all features | https://matomo.org/features/ |
| Complete Analytics | https://matomo.org/product-features/ |
| Intranet Analytics | https://matomo.org/intranet-analytics/ |
| Consent-Free Tracking | https://matomo.org/cookie-consent-banners/ |
| Tracking Personal Data | https://matomo.org/tracking-personal-data-with-matomo/ |
| Marketing Attribution | https://matomo.org/multi-attribution/ |
| No Limitations | https://matomo.org/no-data-limitations-with-matomo/ |
| Log Analytics | https://matomo.org/log-analytics/ |
| Integrations | https://matomo.org/integrate/ |
| Case Studies | https://matomo.org/case-studies/ |
| Cloud | https://matomo.org/matomo-cloud/ |
| Matomo On-Premise | https://matomo.org/matomo-on-premise/ |
| On-Premise vs Cloud | https://matomo.org/what-is-on-premise/ |
| Download for free | https://matomo.org/download/ |
| Marketplace | https://plugins.matomo.org/ |
| Support Plans | https://matomo.org/support-plans/ |
| Pricing | https://matomo.org/pricing/ |
| Pricing - Cloud | https://matomo.org/pricing/ |
| Pricing - On-Premise | https://matomo.org/pricing/?on-premise=1 |
| Contact Sales | https://matomo.org/contact-sales/ |
| Subscribe to our Newsletter | https://matomo.org/newsletter/ |
| Blog | https://matomo.org/blog/ |
| Webinars | https://matomo.org/webinars/ |
| Ebooks | https://matomo.org/resources/ |
| Book a demo | https://matomo.org/book-demo/ |
| Contact the Matomo team | https://matomo.org/contact/ |
| Get involved | https://matomo.org/get-involved/ |
| Help Centre | https://matomo.org/help/ |
| Start hereNew to Matomo? Start here and follow these simple steps to get up and running in a few clicks. | https://matomo.org/resource-category/start-with-matomo/ |
| Resource HubEverything you need to get value from your analytics. | https://matomo.org/resource-hub |
| Getting started webinarsLive every month | https://matomo.org/webinars/ |
| Knowledge Base | https://matomo.org/guides/ |
| Developer documentation | https://developer.matomo.org/ |
| Visit the Help Center | https://matomo.org/help/ |
| English | https://matomo.org/guide/installation-maintenance/matomo-on-premise-self-hosted/ |
| Français | https://matomo.org/guide/installation-maintenance/matomo-on-premise-self-hosted/ |
| Log in | https://matomo.org/login |
| Help | https://matomo.org/help/ |
| Try it for free | https://matomo.org/start-free-analytics-trial/ |
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| Analytics Platform - Matomo | https://matomo.org/ |
| Home | https://matomo.org |
| Help | https://matomo.org/guides/ |
| Installation & Maintenance | https://matomo.org/guide/installation-maintenance/ |
| tips and tricks for Matomo On-Premise | https://video.matomocamp.org/w/pzcpV32ibe7ersq663xHWu |
| Requirements for Matomo On-Premise | https://matomo.org/faq/on-premise/matomo-requirements/ |
| Pre-deployment checklist for a successful Matomo setup | https://matomo.org/faq/on-premise/what-are-the-important-pre-deployment-checks-during-matomo-setup/ |
| Requirements for server infrastructure and capacity planning | https://matomo.org/faq/on-premise/what-are-the-requirements-for-server-infrastructure-and-capacity-planning/ |
| Is Matomo compatible with Amazon AWS, Google Cloud, Azure, Rackspace, Openstack, Alibaba Cloud or private cloud infrastructure? | https://matomo.org/faq/how-to-install/faq_31411/ |
| Is Matomo compatible with Nginx? | https://matomo.org/faq/how-to-install/faq_116/ |
| Is Matomo compatible with Windows, IIS, Apache, or Nginx? | https://matomo.org/faq/how-to-install/faq_107/ |
| Use Docker containers to setup and run the Matomo Analytics application | https://matomo.org/faq/how-to-install/faq_31413/ |
| Find out which version of PHP I have | https://matomo.org/faq/how-to-install/faq_4/ |
| Do I need to use PHP on my websites to use Matomo? | https://matomo.org/faq/how-to-install/faq_7/ |
| Is there a Video that explains how to install Matomo? | https://matomo.org/faq/how-to-install/faq_172/ |
| How long does it take to install Matomo? | https://matomo.org/faq/how-to-install/how-long-does-it-take-to-install-matomo/ |
| How much time does it take to maintain Matomo On-Premise? | https://matomo.org/faq/on-premise/how-much-time-does-it-take-to-maintain-matomo-on-premise/ |
| Installing Matomo On-Premise | https://matomo.org/faq/on-premise/installing-matomo/ |
| Set up Auto-Archiving (CRON) of your reports | https://matomo.org/faq/on-premise/how-to-set-up-auto-archiving-of-your-reports/ |
| Post-deploy checklist for your Matomo instance | https://matomo.org/faq/on-premise/what-are-the-important-checks-needs-to-be-done-post-deployment-of-matomo/ |
| Matomo Core and Plugin Configuration files | https://matomo.org/faq/on-premise/matomo-core-and-plugin-configuration-files/ |
| Manage secure access to the Matomo Installer | https://matomo.org/faq/how-to-install/manage-secure-access-to-the-matomo-installer/ |
| Setup Auto-Archiving script to run using systemd on a Linux system instead of cron | https://matomo.org/faq/how-to/how-do-i-setup-auto-archiving-script-to-run-using-systemd-on-a-linux-system-instead-of-cron/ |
| Is Matomo available as one click installation in cPanel, Softaculous, Webmin or other tools? | https://matomo.org/faq/how-to-install/faq_108/ |
| What is the Trusted Host Check feature in Matomo? | https://matomo.org/faq/on-premise/what-is-the-trusted-host-check-feature-in-matomo/ |
| Install PHP on Linux for Matomo | https://matomo.org/faq/how-to-install/install-php-on-linux-for-matomo/ |
| Do I need to create a MySQL database? | https://matomo.org/faq/how-to-install/faq_3/ |
| Create a new database and database user in MySQL | https://matomo.org/faq/how-to-install/faq_23484/ |
| Install MySQL server on Debian or Ubuntu server | https://matomo.org/faq/how-to-install/how-to-install-mysql-server/ |
| Install Matomo on Debian GNU/Linux servers | https://matomo.org/faq/how-to-install/faq_17844/ |
| Install Matomo with Plesk | https://matomo.org/faq/how-to-install/how-do-i-install-matomo-with-plesk/ |
| Deploy Matomo in AWS Cloud | https://matomo.org/faq/on-premise/how-to-deploy-matomo-in-aws-cloud/ |
| Install Matomo with Docker | https://matomo.org/faq/how-to-install/install-matomo-with-docker/ |
| Persisting Matomo data and plugins in Docker | https://matomo.org/faq/how-to-install/persisting-matomo-data-and-plugins-in-docker/ |
| Monitor that Matomo service is up and running | https://matomo.org/faq/how-to/faq_20278/ |
| How can I reinstall Matomo? Can I keep the existing data? | https://matomo.org/faq/how-to-install/faq_37/ |
| Is the Matomo JavaScript Tracker CSP (Content Security Policy) compatible and how do I set it up? | https://matomo.org/faq/general/faq_20904/ |
| Uninstall Matomo | https://matomo.org/faq/how-to-install/faq_136/ |
| Configure Matomo on a server without Internet | https://matomo.org/faq/troubleshooting/faq_16646/ |
| How do I send Matomo emails using SMTP server? (for example using Gmail SMTP) | https://matomo.org/faq/how-to/faq_93/ |
| Configure outgoing (forward) proxy in Matomo (eg. squid) | https://matomo.org/faq/how-to/faq_122/ |
| Configure my server to let Matomo serve HTML files | https://matomo.org/faq/troubleshooting/faq_18485/ |
| Make the diagnostic “Managing processes via CLI” to display Ok | https://matomo.org/faq/troubleshooting/how-to-make-the-diagnostic-managing-processes-via-cli-to-display-ok/ |
| Configure Matomo when mod_security (or CA SiteMinder) is enabled | https://matomo.org/faq/troubleshooting/faq_100/ |
| Use Matomo without installing the platform on a server | https://matomo.org/faq/how-to-install/faq_24195/ |
| How to activate all the recommended official Matomo plugins automatically after installation? (bash script) | https://matomo.org/faq/on-premise/how-to-activate-all-the-necessary-plugins-in-matomo-enterprise-setup/ |
| Disable HTTPS for matomo.org requests | https://matomo.org/faq/how-to/faq-how-to-disable-https-for-matomo-org-and-api-matomo-org-requests/ |
| Install and configure MySQL on Windows for Matomo | https://matomo.org/faq/matomo-on-windows/how-do-i-install-and-configure-mysql-on-windows-for-matomo/ |
| Install and configure PHP on Windows for Matomo | https://matomo.org/faq/matomo-on-windows/how-do-i-install-and-configure-php-on-windows-for-matomo/ |
| Install and configure IIS on Windows for Matomo | https://matomo.org/faq/matomo-on-windows/how-do-i-install-and-configure-iis-on-windows-for-matomo/ |
| Setup a scheduled task to process reports on Windows for Matomo | https://matomo.org/faq/matomo-on-windows/how-do-i-setup-a-scheduled-task-to-process-reports-on-windows-for-matomo/ |
| Running Matomo in High-Traffic Environments | https://matomo.org/faq/on-premise/running-matomo-in-high-traffic-environments/ |
| Sample configuration files for high-traffic Matomo deployments | https://matomo.org/faq/on-premise/sample-configuration-files-for-high-traffic-matomo-deployments/ |
| Configure Matomo for High availability multi server environment | https://matomo.org/faq/on-premise/how-to-configure-matomo-for-high-availability-multi-server-environment/ |
| Configure pair of databases (Reader and Writer) in Matomo | https://matomo.org/faq/how-to-install/faq_35746/ |
| Configure Matomo when the server is installed behind a proxy | https://matomo.org/faq/how-to-install/faq_98/ |
| Keep the config file and tracker JS files in sync in multi-server environment | https://matomo.org/faq/on-premise/how-to-keep-the-config-file-and-tracker-js-files-in-sync-in-multi-server-environment/ |
| Deploy same code base on all the servers in multi-server environment | https://matomo.org/faq/on-premise/how-to-deploy-same-code-base-on-all-the-servers-in-multi-server-environment/ |
| Configure Matomo to use Redis for better Tracking API scalability | https://matomo.org/faq/how-to/faq_19738/ |
| Configure Redis as a shared cache in a load balanced environment | https://matomo.org/faq/how-to/faq_20511/ |
| Configure Redis for session handling in a load balanced environment | https://matomo.org/faq/how-to/faq_20521/ |
| Configure Matomo Tracking for high reliability | https://matomo.org/faq/how-to/faq_17033/ |
| What is the optimal setting for time_before_today_archive_considered_outdated? | https://matomo.org/faq/on-premise/what-is-the-optimal-setting-for-time_before_today_archive_considered_outdated/ |
| Decrease archiving memory usage when processing a large number of websites | https://matomo.org/faq/how-to/how-do-i-decrease-archiving-memory-usage-when-processing-a-large-number-of-websites/ |
| Multi Tenant Setup for Matomo (advanced) | https://developer.matomo.org/guides/multi-tenants |
| Force Matomo to use SSL (https) for improved security | https://matomo.org/faq/how-to/faq_91/ |
| Configure Matomo for security | https://matomo.org/faq/on-premise/how-to-configure-matomo-for-security/ |
| Check that my Matomo SSL Server is correctly configured | https://matomo.org/faq/troubleshooting/faq_20272/ |
| Prevent Superusers from doing specific high risks administrative actions | https://matomo.org/faq/how-to/how-do-i-prevent-super-users-from-doing-specific-high-risks-administrative-actions/ |
| Configure ‘open_basedir’ for Matomo to enhance security | https://matomo.org/faq/how-to-configure-open_basedir-for-matomo-to-enhance-security/ |
| Resolve web server permissions for Matomo (Linux and Windows) | https://matomo.org/faq/on-premise/resolve-web-server-permissions-for-matomo-linux-and-windows/ |
| Configure Matomo for speed | https://matomo.org/faq/on-premise/how-to-configure-matomo-for-speed/ |
| Recommended settings for Matomo on high traffic websites with millions of page views | https://matomo.org/faq/new-to-piwik/faq_137/ |
| Make Matomo faster | https://matomo.org/faq/how-to/faq_48/ |
| Use the QueuedTracking plugin | https://matomo.org/faq/on-premise/how-to-use-the-queuedtracking-plugin/ |
| Does Matomo work in a load balanced environment? Multiple servers high scale tracking | https://matomo.org/faq/new-to-piwik/faq_134/ |
| How do I delete historical Matomo data? (data retention for old web analytics raw data logs and/or old processed reports) | https://matomo.org/faq/troubleshooting/faq_42/ |
| Configure Matomo to handle unexpected peak in traffic | https://matomo.org/faq/on-premise/how-to-configure-matomo-to-handle-unexpected-peak-in-traffic/ |
| Matomo is slow! It takes a long time to load widgets, reports and pages | https://matomo.org/faq/troubleshooting/faq_140/ |
| Make “Transitions” feature work faster on high traffic websites | https://matomo.org/faq/how-to/faq_161/ |
| Get LOAD DATA INFILE to work on my server | https://matomo.org/faq/troubleshooting/faq_194/ |
| Disable the OPTIMIZE queries which take too long on my server | https://matomo.org/faq/troubleshooting/faq_178/ |
| Improve the load time of the find visitor SQL query when visitors have many visits | https://matomo.org/faq/troubleshooting/how-do-i-improve-the-load-time-of-the-find-visitor-sql-query-when-visitors-have-many-visits/ |
| Update Matomo | https://matomo.org/faq/on-premise/update-matomo/ |
| Matomo Long Term Support (LTS) | https://matomo.org/faq/on-premise/matomo-long-term-support-lts/ |
| Know when new versions are released | https://matomo.org/faq/new-to-piwik/faq_12/ |
| Verify Matomo release builds using GPG | https://matomo.org/faq/how-to-update/how-do-i-verify-matomo-release-builds-using-gpg/ |
| When is the next release of Matomo? What is the release schedule? | https://matomo.org/faq/new-to-piwik/faq_18926/ |
| Tips and considerations for updating a high traffic Matomo server | https://matomo.org/faq/on-premise/how-to-upgrade-matomo-to-the-latest-release/ |
| How long is each release of Matomo maintained (LTS)? | https://matomo.org/faq/new-to-piwik/faq_18925/ |
| What should I do when I want to update Matomo to the latest version? | https://matomo.org/faq/how-to-update/faq_9/ |
| I would like to test early beta and RC releases, how do I enable automatic updates to use these development versions? | https://matomo.org/faq/how-to-update/faq_159/ |
| Enable Maintenance mode (to display a maintenance message in Matomo, and disable tracking) prior to updates | https://matomo.org/faq/how-to-update/faq_154/ |
| How do I upgrade a large Matomo instance without losing any tracking data? (no Tracking API downtime) | https://matomo.org/faq/how-to-update/faq_20844/ |
| Manually apply database updates for a new Matomo version | https://matomo.org/faq/how-to-update/how-to-manually-apply-database-updates-for-a-new-matomo-version/ |
| After I updated Matomo, it stopped working (blank page, widgets not loading, error message, etc.). How can I fix this? | https://matomo.org/faq/troubleshooting/faq_148/ |
| After the update, I get SQL errors, I would like to try the update again. How do I force Matomo to re-upgrade the database from a past version? | https://matomo.org/faq/how-to-update/faq_179/ |
| Fix a failed database update | https://matomo.org/faq/how-to-update/how-do-i-fix-a-failed-database-update/ |
| Recover the missing data during Matomo maintenance | https://matomo.org/faq/on-premise/how-to-recover-the-missing-data-during-matomo-maintenance/ |
| What should I do when the upgrade failed with “Syntax error or access violation: 1142 INDEX command denied to user” | https://matomo.org/faq/how-to-update/faq_78/ |
| Disable the update notification email when a new Matomo version is released | https://matomo.org/faq/how-to/faq_19155/ |
| Downgrade from Matomo 4 to Matomo 3 | https://matomo.org/faq/how-to/how-do-i-downgrade-from-matomo-4-to-matomo-3/ |
| Resolve the error: Illegal mix of collations … for operation ‘=’ | https://matomo.org/faq/troubleshooting/how-do-i-resolve-the-error-illegal-mix-of-collations-for-operation/ |
| Troubleshoot request errors after updating or installing Matomo On-Premise | https://matomo.org/faq/on-premise/troubleshoot-request-errors-after-updating-or-installing-matomo-on-premise/ |
| Matomo Console Command Reference | https://matomo.org/faq/general/faq_21827/ |
| Backup and restore the Matomo data | https://matomo.org/faq/how-to/how-do-i-backup-and-restore-the-matomo-data/ |
| Backup Matomo data and files | https://matomo.org/faq/how-to-install/faq_138/ |
| Momentarily disable Matomo User Interface and/or Matomo visitor Tracking | https://matomo.org/faq/how-to/faq_111/ |
| Backup Matomo best practises – what to backup and how often | https://matomo.org/faq/on-premise/what-are-the-requirements-and-recommendations-for-matomo-backup/ |
| View Matomo application logs | https://matomo.org/faq/how-to/faq_20991/ |
| When to trigger an alert when monitoring Matomo servers? | https://matomo.org/faq/on-premise/when-to-trigger-an-alert-when-monitoring-matomo-servers/ |
| Find diagnostic information for report archiving | https://matomo.org/faq/on-premise/how-can-i-find-diagnostic-information-for-report-archiving/ |
| Important Logs to enable and backup | https://matomo.org/faq/on-premise/important-logs-to-enable-and-backup/ |
| Setup a staging instance | https://matomo.org/faq/on-premise/how-to-setup-a-staging-instance/ |
| Enable MySQL slow query logs for Matomo | https://matomo.org/faq/on-premise/how-to-enable-mysql-slow-query-logs/ |
| How long does the Matomo archiving process take for high traffic websites? | https://matomo.org/faq/general/faq_38/ |
| Clear the various caches in Matomo | https://matomo.org/faq/how-to/faq_25548/ |
| Prevent Matomo from sending any email, when testing Matomo on a staging/non-prod environment | https://matomo.org/faq/how-to/how-do-i-prevent-matomo-from-sending-any-email-when-testing-matomo-on-a-staging-non-prod-environment/ |
| Get the DB-IP databases or Maxmind GeoIp2 to improve accuracy of Country detection, and detect visitors’ Cities and Regions | https://matomo.org/faq/how-to/faq_163/ |
| Delete old visitors statistics for a given website and/or date | https://matomo.org/faq/how-to/faq_20184/ |
| Replay the traffic to Matomo and ingest logs of matomo.php (or piwik.php) requests | https://matomo.org/faq/log-analytics-tool/faq_19221/ |
| Monitor errors from Matomo CRON tabs | https://matomo.org/faq/on-premise/how-to-monitor-errors-from-matomo-cron-tabs/ |
| Migrate from Google Analytics to Matomo: Import GA data | https://matomo.org/faq/how-to/faq_102/ |
| Move my data between Matomo installations | https://matomo.org/faq/on-premise/how-do-i-move-my-data-between-matomo-installations/ |
| Move my data between Matomo On-Premise & Cloud | https://matomo.org/faq/on-premise/how-do-i-move-my-data-between-matomo-on-premise-cloud/ |
| Move Matomo from one server to another, also migrating the data from one MySQL server to another | https://matomo.org/faq/how-to-install/faq_76/ |
| I want to migrate Matomo and move it to a new domain or a new subdomain URL, with the same MySQL server. How should I proceed? | https://matomo.org/faq/how-to-install/faq_18/ |
| Migrate a particular website in Matomo to a different Matomo installation | https://matomo.org/faq/how-to/faq_19238/ |
| Import logs with a different idsite | https://matomo.org/faq/on-premise/how-to-import-logs-with-a-different-idsite/ |
| Install Matomo on one server and track visits on websites that are hosted on other servers | https://matomo.org/faq/general/faq_67/ |
| Complete a blocked migration from Matomo Cloud to On-Premise | https://matomo.org/faq/on-premise/blocked-migration-from-matomo-cloud-to-on-premise/ |
| After the top 500 or top 1000 rows, Matomo groups pages under ‘Others’; How to change the report row limit? | https://matomo.org/faq/how-to/faq_54/ |
| I would like to import an existing Users database (login, password, emails) in Matomo, but the usernames and passwords are more permissive than what Matomo allows. How do I disable the checks on the Logins & Passwords? | https://matomo.org/faq/troubleshooting/faq_112/ |
| A search engine is counted as a website referrer. How can I add the search engine to Matomo? | https://matomo.org/faq/general/faq_39/ |
| Customise the JavaScript Tracker code on all websites at once | https://matomo.org/faq/how-to/faq_19087/ |
| Configure a config setting in the config.ini.php differently for a specific site | https://matomo.org/faq/how-to/how-do-i-configure-a-config-setting-in-the-config-ini-php-differently-for-a-specific-site/ |
| Change the default email address “From:” in PDF/HTML email reports and other emails sent by Matomo | https://matomo.org/faq/how-to/faq_109/ |
| Change the default email address “From:” in password reset emails | https://matomo.org/faq/how-to/faq_18336/ |
| Include & Customise Matomo for your Project | https://matomo.org/faq/include-customize-matomo-for-your-project/ |
| Find and edit “config.ini.php”: The Matomo configuration file | https://matomo.org/faq/how-to/find-and-edit-matomo-config-file/ |
| Customise any text label such as menus, report names, column names, event names and values, custom dimension names, custom report names, dashboard names and more | https://matomo.org/faq/how-to/faq_35113/ |
| Make sure Search engines robots do not index Matomo server | https://matomo.org/faq/troubleshooting/faq_20966/ |
| Track and measure how my Matomo service is being used | https://matomo.org/faq/how-to/faq_20982/ |
| Invalidate the past historical reports so they can be re-processed from the logs | https://matomo.org/faq/how-to/faq_155/ |
| Prevent Matomo from creating a new visit after 10000 actions | https://matomo.org/faq/how-to/how-do-i-prevent-matomo-from-creating-a-new-visit-after-10000-actions/ |
| Disable all automated emails so that Matomo doesn’t send any email | https://matomo.org/faq/how-to/how-do-i-disable-all-automated-emails-so-that-matomo-doesnt-send-any-email/ |
| Use Matomo from the official Git repository | https://matomo.org/faq/how-to-install/faq_18271/ |
| Use the database to store session files | https://matomo.org/faq/how-to-install/faq_133/ |
| Rotate and backup logs to avoid log files becoming very large | https://matomo.org/faq/on-premise/how-to-rotate-and-backup-logs-to-avoid-log-file-becoming-very-large/ |
| Disable archiving the segment reports for specific plugins | https://matomo.org/faq/how-to/how-to-disable-archiving-the-segment-reports-for-specific-plugins/ |
| Send emails through SMTP server with self-signed SSL certificate | https://matomo.org/faq/on-premise/how-to-send-emails-through-smtp-server-with-self-signed-ssl-certificate/ |
| Using a single Matomo installation with multiple domains | https://matomo.org/faq/using-a-single-matomo-installation-with-multiple-domains/ |
| Managing your database’s size | https://matomo.org/faq/on-premise/managing-your-databases-size/ |
| Backup and restore the Matomo data | https://matomo.org/faq/how-to/how-do-i-backup-and-restore-the-matomo-data/ |
| Check if my MySQL user has all required grants | https://matomo.org/faq/troubleshooting/how-do-i-check-if-my-mysql-user-has-all-required-grants/ |
| Setup Matomo to securely connect to the database using MySQL SSL | https://matomo.org/faq/how-to-install/faq_26273/ |
| Specify to use MySQL on a custom port or to connect MySQL over a socket | https://matomo.org/faq/how-to-install/faq_151/ |
| Get LOAD DATA INFILE to work on my server | https://matomo.org/faq/troubleshooting/faq_194/ |
| Automatically stop long running database queries | https://matomo.org/faq/how-to/how-can-i-automatically-stop-long-running-database-queries/ |
| How do I use another database like PostgreSQL, SQLite, Oracle? Will you support NoSQL databases like Hadoop, MongoDB? | https://matomo.org/faq/how-to-install/faq_55/ |
| Install Matomo using TokuDB table engine in a MySQL or MariaDB database | https://matomo.org/faq/how-to-install/faq_20200/ |
| Convert the database to utf8mb4 charset | https://matomo.org/faq/how-to-update/how-to-convert-the-database-to-utf8mb4-charset/ |
| Select IP addresses or Visitor ID from the SQL database and convert binary table fields | https://matomo.org/faq/how-to/faq_158/ |
| Manually apply database updates for a new Matomo version | https://matomo.org/faq/how-to-update/how-to-manually-apply-database-updates-for-a-new-matomo-version/ |
| Find and copy the system check in Matomo On-Premise | https://matomo.org/faq/troubleshooting/how-do-i-find-and-copy-the-system-check-in-matomo-on-premise/ |
| Analysing a slow archiver by auditing the subprocess times with XHProf | https://matomo.org/faq/on-premise/analyse-slow-archiver-audit-subprocess-times-with-xhprof/ |
| Troubleshoot the error ‘Oops, there was a problem with the request’ for Matomo On-Premise | https://matomo.org/faq/troubleshooting/how-to-troubleshoot-the-error-oops-there-was-a-problem-with-the-request-for-matomo-on-premise/ |
| Matomo does not track visits on SSL / HTTPS pages. | https://matomo.org/faq/troubleshooting/faq_20866/ |
| Matomo reporting UI doesn’t have any css style or, the menu text appears on a white background, or I get JavaScript errors in the Matomo UI. How to fix this display problem? | https://matomo.org/faq/troubleshooting/faq_135/ |
| Enable unicode characters (Japanese, Chinese, Russian, Hebrew, Arabic, etc.) in graphs in PDF/HTML reports and Matomo Mobile graphs | https://matomo.org/faq/how-to-install/faq_142/ |
| Sparklines (evolution graphs) are missing in the Matomo dashboard | https://matomo.org/faq/troubleshooting/faq_34/ |
| Flatlined Data, Hollow Dots, and Report Invalidations | https://matomo.org/faq/troubleshooting/flatlined-data-hollow-dots-and-report-invalidations/ |
| Emails from Matomo are not being sent, how do I troubleshoot and solve the issue? | https://matomo.org/faq/troubleshooting/faq_34856/ |
| I’m a developer, how do I enable logging (and / or SQL profiling) in Matomo? | https://matomo.org/faq/troubleshooting/faq_115/ |
| Graphs in PDF/HTML reports and/or Matomo Mobile do not display characters correctly in my language (display squares instead). | https://matomo.org/faq/troubleshooting/faq_143/ |
| Why am I getting a warning about an untrusted hostname? | https://matomo.org/faq/troubleshooting/faq_171/ |
| Find the cause of the Brute Force detection blocking access from a specific IP | https://matomo.org/faq/troubleshooting/how-do-i-find-the-cause-of-the-brute-force-detection-blocking-access-from-a-specific-ip/ |
| Antivirus program or malware checker or Google Ads claim that matomo.js or piwik.js are malware, what can I do? | https://matomo.org/faq/troubleshooting/antivirus-program-or-malware-checker-or-google-ads-claim-that-matomo-js-or-piwik-js-are-malware-what-can-i-do/ |
| Matomo is slow after creating a custom report, funnel or installing users flow | https://matomo.org/faq/troubleshooting/matomo-is-slow-after-creating-a-custom-report-funnel-or-installing-users-flow/ |
| Why are metrics different for the same page when comparing reports across time ranges? | https://matomo.org/faq/troubleshooting/how-can-actions-be-lower-across-longer-time-periods/ |
| Matomo doesn’t show me when new updates are available, and the SEO plugin doesn’t work. | https://matomo.org/faq/troubleshooting/faq_121/ |
| Almost all reports and dates are working fine except one or a small number of days/weeks/months/date ranges which display zero visit. How do I fix this issue and restore the missing data? | https://matomo.org/faq/troubleshooting/faq_141/ |
| Force the reports to be re-processed from the logs | https://matomo.org/faq/how-to/faq_59/ |
| All visitors have the same IP address and Provider. How do I track individual IPs? | https://matomo.org/faq/troubleshooting/faq_17710/ |
| How do I fix that the time is off by one hour? (timezone that doesn’t use the correct offset) | https://matomo.org/faq/troubleshooting/how-do-i-fix-if-a-timezone-that-doesnt-use-the-correct-offset/ |
| I get the error Warning: Unexpected character in input: ‘\’ (ASCII=92) state=1 | https://matomo.org/faq/troubleshooting/faq_19357/ |
| Matomo reports this error and doesn’t continue: “Fatal error: Maximum execution time of 30 seconds exceeded in …” | https://matomo.org/faq/troubleshooting/faq_103/ |
| Fix the error “Call to undefined method MaxMind\Db\Reader::getWithPrefixLen()” | https://matomo.org/faq/troubleshooting/how-do-i-fix-the-error-call-to-undefined-method-maxminddbreadergetwithprefixlen/ |
| Fix ‘Fatal error: Allowed memory size of X bytes exhausted (tried to allocate X bytes)’ | https://matomo.org/faq/troubleshooting/faq_95/ |
| Set a custom sender domain for Matomo emails | https://matomo.org/faq/troubleshooting/faq_110/ |
| Fix the error “Parse error: syntax error, unexpected T_STRING in …” | https://matomo.org/faq/troubleshooting/faq_17045/ |
| I get the error message: “Fatal error: require_once() [function.require]: Failed opening required XYZ in /path/piwik/XYZ.php on line X”. How can I get Matomo to work? | https://matomo.org/faq/troubleshooting/faq_44/ |
| “Segmentation fault Error”. Matomo reporting or via cron crashes with Segmentation Fault error. What to do? | https://matomo.org/faq/troubleshooting/faq_131/ |
| Fix the errors “Unable to write in the cache directory” or “The directory matomo/tmp/cache/*” is not writable.” | https://matomo.org/faq/how-to/faq_35627/ |
| I get the error message: “Fatal error: Class ‘not found in …”. What’s wrong? | https://matomo.org/faq/troubleshooting/faq_153/ |
| Fix the error “SMTP Error: Could not authenticate.” | https://matomo.org/faq/troubleshooting/troubleshooting-how-do-i-fix-the-error-smtp-error-could-not-authenticate/ |
| Fix the error ‘Fatal error: Maximum function nesting level of ‘100’ reached, aborting!’ | https://matomo.org/faq/troubleshooting/faq_20014/ |
| I get the error “Warning: gzuncompress() [function.gzuncompress]: data error” when looking at my Matomo reports. | https://matomo.org/faq/troubleshooting/faq_61/ |
| Fix the error private directories are accessible | https://matomo.org/faq/troubleshooting/how-do-i-fix-the-error-private-directories-are-accessible/ |
| Why many of my visits have “0 Action” in Matomo and how do I fix this issue? | https://matomo.org/faq/troubleshooting/how-do-i-fix-the-problem-of-empty-visits-with-0-action/ |
| Fix timeout errors when trying to create a user auth token | https://matomo.org/faq/troubleshooting/how-do-i-fix-timeout-errors-when-trying-to-create-a-user-auth-token/ |
| Troubleshoot when Chrome shows a warning on your Matomo domain | https://matomo.org/faq/on-premise/troubleshoot-chrome-warning-on-matomo-domain/ |
| Fix the error “MySQL Server has gone away” | https://matomo.org/faq/troubleshooting/faq_183/ |
| Fix the MySQL error “Connection refused” | https://matomo.org/faq/troubleshooting/how-do-i-fix-the-mysql-error-connection-refused/ |
| Fix the MySQL “Error while sending QUERY packet” | https://matomo.org/faq/troubleshooting/faq_23178/ |
| Fix the error “General error: 3 Error writing file /tmp/xyz (Errcode: 28 – No space left on device)” | https://matomo.org/faq/troubleshooting/faq_32210/ |
| What should I do when I get the error message: SQLSTATE[HY000] [2002] Can’t connect to local MySQL server through socket ‘/var/lib/mysql/mysql.sock’ (11) | https://matomo.org/faq/troubleshooting/faq_79/ |
| Fix the error “1118 Row size too large. The maximum row size for the used table type, not counting BLOBs, is 8126.” | https://matomo.org/faq/troubleshooting/how-do-i-fix-the-error-1118-row-size-too-large-the-maximum-row-size-for-the-used-table-type-not-counting-blobs-is-8126/ |
| I get the error: ERROR 1034 (HY000): Incorrect key file for table ‘matomo_log_visit’; try to repair it OR Table matomo_log_x is marked as crashed and last (automatic?) repair failed | https://matomo.org/faq/troubleshooting/faq_19363/ |
| Convert the MySQL database tables from MyIsam to InnoDB | https://matomo.org/faq/troubleshooting/faq_25610/ |
| Fix “SQLSTATE[HY000][2054] The server requested authentication method unknown to the client” error | https://matomo.org/faq/troubleshooting/how-to-deal-with-the-error-sqlstatehy0002054-the-server-requested-authentication-method-unknown-to-the-client-when-setting-up-matomo/ |
| Common causes for SSL, HTTPS, and certificate errors in Matomo | https://matomo.org/faq/on-premise/common-causes-for-ssl-https-and-certificate-errors-in-matomo/ |
| How do I fix the error ‘Unable to find the wrapper “https” – did you forget to enable it when you configured PHP?’ | https://matomo.org/faq/troubleshooting/faq_177/ |
| Fix the issue “Response was ‘curl_exec: SSL certificate problem: unable to get local issuer certificate. Hostname requested was:” in the archiver | https://matomo.org/faq/troubleshooting/how-do-i-fix-the-issue-response-was-curl_exec-ssl-certificate-problem-unable-to-get-local-issuer-certificate-hostname-requested-was-in-the-archiver/ |
| What to do when you see curl: (60) SSL certificate problem: unable to get local issuer certificate error? | https://matomo.org/faq/troubleshooting/what-to-do-when-you-see-curl-60-ssl-certificate-problem-unable-to-get-local-issuer-certificate-error/ |
| Fix “curl_exec: Peer’s Certificate issuer is not recognized… Hostname requested was: plugins.matomo.org” | https://matomo.org/faq/troubleshooting/faq_34226/ |
| When I use force_ssl=1, I get “Too many redirects”. Also when I use https, CSV/PDF reports and graphs don’t work. | https://matomo.org/faq/troubleshooting/faq_101/ |
| Paid support for Matomo On-Premise | https://matomo.org/faq/on-premise/paid-support-for-matomo-on-premise/ |
| What are ‘Actions’ in Matomo? | https://matomo.org/faq/general/faq_23415/ |
| List of Matomo plugins | https://matomo.org/faq/plugins/faq_20/ |
| Install a new plugin | https://matomo.org/faq/plugins/faq_21/ |
| Upgrade an installed plugin | https://matomo.org/faq/on-premise/how-do-i-upgrade-an-installed-plugin/ |
| Install a new Theme | https://matomo.org/faq/plugins/faq_21217/ |
| Activate a new plugin in multi servers environment | https://matomo.org/faq/on-premise/how-to-activate-a-new-plugin-in-multi-servers-environment/ |
| Disable a plugin | https://matomo.org/faq/plugins/how-do-i-disable-a-plugin/ |
| Uninstall a plugin | https://matomo.org/faq/plugins/how-do-i-uninstall-a-plugin/ |
| Report a bug in a plugin | https://matomo.org/faq/plugins/faq_27/ |
| What are Premium plugins? How do they differ from open source/free plugins? | https://matomo.org/faq/general/faq_22573/ |
| Free trial and purchase Matomo Premium Features | https://matomo.org/faq/plugins/how-to-free-trial-and-purchase-matomo-premium-features/ |
| Install a Matomo Premium Feature | https://matomo.org/faq/plugins/how-to-install-a-matomo-premium-feature/ |
| What is the Matomo Marketplace? | https://matomo.org/faq/plugins/faq_19347/ |
| Develop and publish a third-party integration for Matomo | https://matomo.org/faq/plugins/faq_22/ |
| Know whether the plugins I use are compatible with the latest Matomo version | https://matomo.org/faq/plugins/faq_23159/ |
| Are all premium features supported by the Android and iOS SDKs? | https://matomo.org/faq/plugins/faq_32898/ |
| View historical reports after installing a new plugin | https://matomo.org/faq/plugins/how-can-i-view-historical-reports-after-installing-a-new-plugin/ |
| About Matomo | https://matomo.org/about/ |
| History | https://matomo.org/history/ |
| Contributors | https://matomo.org/team/ |
| Hiring | https://matomo.org/jobs/ |
| Contact Us | https://matomo.org/contact/ |
| Partner Programme | https://matomo.org/matomo-partner-programme/ |
| Help Centre | https://matomo.org/help/ |
| Developers | https://developer.matomo.org/ |
| Contact support | https://matomo.org/support/ |
| Contact Sales | https://matomo.org/contact-sales/ |
| Plans & Pricing | https://matomo.org/pricing/ |
| Tag Manager | https://matomo.org/guide/tag-manager/getting-started-with-tag-manager/ |
| WordPress Plugin | https://matomo.org/blog/2019/10/matomo-analytics-for-wordpress/ |
| URL Campaign Builder | https://matomo.org/faq/tracking-campaigns-url-builder/ |
| Integrations | https://matomo.org/integrate/ |
| Open Source | https://matomo.org/free-software/ |
| Download Matomo | https://matomo.org/download/ |
| Changelog | https://matomo.org/changelog/ |
| Issue Tracker | https://github.com/matomo-org/matomo/issues/ |
| GitHub | https://github.com/matomo-org/ |
| Feedback Panel | https://matomo.org/resources/matomo-feedback-panel/ |
| Data Warehouse Connector | https://matomo.org/blog/2025/01/bigquery-data-warehouse-export-feature/ |
| Banks | https://matomo.org/banking/ |
| Enterprise | https://matomo.org/enterprise/ |
| Financial Institutions | https://matomo.org/financial-institutions/ |
| Fintech | https://matomo.org/fintech/ |
| Cookie Notice | https://matomo.org/privacy-policy/cookies/ |
| Matomo Cloud Privacy Policy | https://matomo.org/matomo-cloud-privacy-policy/ |
| Website Privacy Policy | https://matomo.org/privacy-policy/ |
| Website Terms of use | https://matomo.org/website-terms/ |
| Matomo Cloud Terms of Service | https://matomo.org/matomo-cloud-terms-of-service/ |
| Matomo Cloud Data Processing Agreement (DPA) | https://matomo.org/matomo-cloud-dpa/ |
| Matomo Marketplace Terms and Conditions | https://shop.matomo.org/terms-conditions/ |
| Support Plan Services Terms and Conditions | https://shop.matomo.org/support-plans-terms-conditions/ |
| Matomo Candidate Privacy Notice | https://matomo.org/candidate-privacy-notice/ |
| Blog | https://matomo.org/blog/ |
| Case Studies | https://matomo.org/case-studies/ |
| Newsletter | https://matomo.org/newsletter/ |
| Guides | https://matomo.org/resources/ |
| Masterclasses | https://matomo.org/masterclass/ |
| Matomo in the Press | https://matomo.org/press/ |
| Press Enquiries | https://matomo.org/media/ |
| GDPR Timeline | https://matomo.org/gdpr-timeline/ |
| How to Check Website Traffic | https://matomo.org/blog/2023/08/how-to-check-website-traffic/ |
| vs Google Analytics | https://matomo.org/matomo-vs-google-analytics-comparison/ |
| vs Piano Analytics | https://matomo.org/piano-analytics-vs-matomo/ |
| vs Amplitude | https://matomo.org/amplitude-vs-matomo/ |
| vs Adobe Analytics vs Google Analytics | https://matomo.org/adobe-analytics-vs-google-analytics-vs-matomo/ |
| vs Piwik PRO | https://matomo.org/piwik-pro-vs-matomo/ |
| vs Firebase | https://matomo.org/firebase-vs-matomo-features-pricing-and-key-differences/ |
| vs Plausible | https://matomo.org/plausible-vs-matomo/ |
| vs Fathom | https://matomo.org/fathom-vs-matomo/ |
| vs Hotjar | https://matomo.org/hotjar-alternative/ |
| vs WP-Statistics | https://matomo.org/blog/2020/04/matomo-vs-wp-statistics/ |
| vs Mixpanel | https://matomo.org/mixpanel-vs-matomo-which-analytics-tool-is-better/ |
| Top Web Analytics Tools | https://matomo.org/blog/2023/08/top-web-analytics-tools/ |
| Data ownership | https://matomo.org/100-data-ownership/ |
| GDPR | https://matomo.org/gdpr-analytics/ |
| Security | https://matomo.org/security/ |
| Matomo Trust Center | https://trust.matomo.org/ |
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| https://www.facebook.com/Matomo.org/ |
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| https://x.com/matomo_org |
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| https://www.linkedin.com/company/matomo |
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| https://github.com/matomo-org/matomo |
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| https://www.youtube.com/c/MatomoAnalytics/videos |
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| https://mastodon.social/@Matomo |
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