Title: Luma · Help Center
Mail addresses
support@luma.com?body=User: Signed Out - Page: https://help.luma.com/
&subject=Luma Support Question
support@luma.com
Domain: help.luma.com
| mobile-web-app-capable | yes |
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Links:
| Help Center | https://help.luma.com/ |
| Luma | https://luma.com |
| Creating an EventLearn how to create and set up your first event on Luma | https://help.luma.com/p/creating-an-event |
| Event Registration ProcessWhat happens when a guest registers for your event? Let’s walk through the flow. | https://help.luma.com/p/event-registration-process |
| Collect Feedback from your Event GuestsSend a feedback email after your event to collect feedback on how the event went. Share positive feedback on social media. | https://help.luma.com/p/collect-feedback-from-your-event-guests |
| Adding Hosts and Managers to Your EventEasily manage events with your friends and team. | https://help.luma.com/p/adding-hosts-and-managers-to-your-event |
| Event ReferralsLet guests invite their friends to your event and see which guests are sharing the event. | https://help.luma.com/p/event-referrals |
| Check In Guests for In-Person EventsScan tickets at the door to verify registrations and track attendance for your in-person events. | https://help.luma.com/p/check-in |
| Hiding Your Event LocationYou can set up your event to only share the location with approved guests. | https://help.luma.com/p/hiding-your-event-location |
| Zoom IntegrationLuma can automatically create Zoom Meetings or Webinars. | https://help.luma.com/p/zoom-integration |
| Event InsightsUnderstand how people are finding your event and registering. | https://help.luma.com/p/event-insights |
| Crypto Features in LumaToken gate your events, collect Ethereum + Solana addresses, and more. | https://help.luma.com/p/crypto-features-in-luma |
| Multi-Session / Recurring EventsWorkarounds for multi-session events in Luma | https://help.luma.com/p/multi-session-recurring-events |
| Updating Guest InformationChange a guest’s status, tickets, name, or email | https://help.luma.com/p/updating-guest-information |
| Event Guest ListShow or hide your event guest list on the event page | https://help.luma.com/p/event-guest-list |
| Featuring Your Event on LumaWe feature great events to boost their reach. | https://help.luma.com/p/featuring-your-event-on-luma |
| Updating Event InformationKeep your guests informed with changes to your event | https://help.luma.com/p/updating-event-information |
| Hybrid EventsHost events with both a physical and online location | https://help.luma.com/p/hybrid-events |
| Canceling an EventYou can cancel an event to delete the event and refund guests | https://help.luma.com/p/canceling-an-event |
| Cloning EventsQuickly duplicate an event with all its settings | https://help.luma.com/p/cloning-events |
| Contacting Event HostsHow the Contact Host feature works for both guests and organizers | https://help.luma.com/p/contacting-event-hosts |
| Download Guest List as CSVExport your event’s guest list data for analysis, printing badges, or integration with external tools | https://help.luma.com/p/download-guest-csv |
| Event Cover ImagesGuidelines and tips for creating great event cover images. | https://help.luma.com/p/event-cover-images |
| Event Themes and CustomizationPersonalize your event with beautiful themes and visual effects | https://help.luma.com/p/event-themes-and-customization |
| Expanded Guest TableManage your guests efficiently with the expanded table view and actions menu | https://help.luma.com/p/expanded-guest-table |
| Integrating External Check-In SystemsUnderstanding QR code formats for third-party check-in applications | https://help.luma.com/p/external-check-in-integration |
| Google Meet IntegrationHost virtual events seamlessly with automatic Google Meet link generation | https://help.luma.com/p/google-meet-integration |
| Managing Your Guest ListView, search, filter, and take actions on your event guests | https://help.luma.com/p/managing-your-guest-list |
| Mobile Wallet PassesAdd your event tickets to Apple Wallet or Google Wallet for quick access and offline availability | https://help.luma.com/p/mobile-wallet-passes |
| Searching for Events on LumaHow to find events near you, and how search and discovery work | https://help.luma.com/p/searching-for-events |
| WaitlistManage overflow demand when your event reaches capacity | https://help.luma.com/p/waitlist |
| Why Luma Doesn’t Require Specific Email TypesUnderstanding Luma’s approach to email requirements for event registration | https://help.luma.com/p/why-luma-doesnt-require-specific-email-types |
| Getting Receipts for Your TicketsLearn how to generate receipts or invoices for your paid Luma tickets. | https://help.luma.com/p/getting-receipts-for-your-tickets |
| Setting your Event VisibilityLearn more about your event’s Visibility settings and how you can set it for your event. | https://help.luma.com/p/setting-your-event-visibility |
| Update to Reminders on LumaMoving from Reminders → Event Blasts | https://help.luma.com/p/update-to-reminders-on-luma |
| Sending or Scheduling Event BlastsLearn how to send or schedule Blasts to communicate to guest more about your event. | https://help.luma.com/p/sending-or-scheduling-event-blasts |
| Event TermsLearn how to create Terms question type, and optionally collect signature. | https://help.luma.com/p/event-terms |
| Setting Up Ticket TypesCreate multiple ticket types for paid, free, sliding scale, require approval and more | https://help.luma.com/p/setting-up-ticket-types |
| Collect Registration QuestionsWe collect name and email for all guests, you can collect more information | https://help.luma.com/p/collect-registration-questions |
| Unlock CodesCreate special codes that unlock special tickets or discounts for your event | https://help.luma.com/p/unlock-codes |
| Luma Calendar OverviewLuma Calendar lets you easily share and manage your events. Every event on Luma is part of a calendar. | https://help.luma.com/p/luma-calendar-overview |
| Inviting and Adding Guests to Your EventLearn how to easily send invites and the difference between adding and inviting guests. | https://help.luma.com/p/inviting-and-adding-guests-to-your-event |
| Understanding Calendar PermissionsLearn how calendar admin permissions work and how to transfer events between calendars. | https://help.luma.com/p/understanding-calendar-permissions |
| Event Tags for Calendar FilteringCreate and assign tags to events so visitors can filter them on your calendar page | https://help.luma.com/p/calendar-event-tags |
| Calendar StatusSet a calendar to active, coming soon, or archived | https://help.luma.com/p/calendar-status |
| Collaborating CalendarsAllow multiple calendars to manage the same event together. | https://help.luma.com/p/collaborating-calendars |
| Creating a CalendarSet up a team calendar to run events with your team and share them on one page | https://help.luma.com/p/creating-a-calendar |
| Deleting a CalendarWhat to know before you say goodbye | https://help.luma.com/p/deleting-a-calendar |
| Download Calendar People as CSVExport your calendar’s people list with follower data, membership information, and engagement metrics | https://help.luma.com/p/download-calendar-people-csv |
| Import LimitsHow many people you can add to your calendar’s contacts, and how to add more. | https://help.luma.com/p/import-limits |
| Importing ContactsLearn how to import contacts from your phone or Google account to easily invite guests to your events. | https://help.luma.com/p/importing-contacts |
| Managing Events with CalendarsHow calendars work and how to move events between them | https://help.luma.com/p/managing-events-with-calendars |
| Managing SubscriptionsHow to view, update, or cancel your active subscriptions on Luma | https://help.luma.com/p/managing-subscriptions |
| Sending NewslettersKeep your community engaged with email newsletters | https://help.luma.com/p/sending-newsletters |
| Submitting Events to CalendarsHow to submit your event to another calendar and what happens next | https://help.luma.com/p/submitting-events-to-calendars |
| Taking Over an Account or CalendarWhat you can do when an admin leaves, loses access, or passes away. | https://help.luma.com/p/taking-over-an-account-or-calendar |
| Managing Calendar ContactsSee the list of your calendar contacts on the Calendar > People tab | https://help.luma.com/p/managing-calendar-contacts |
| Calendar MembershipsCreate free and paid memberships for your calendar | https://help.luma.com/p/calendar-memberships |
| Tech WeeksBring independently hosted events together in one calendar and public schedule | https://help.luma.com/p/tech-weeks |
| Creating a Paid EventSell tickets to your event. | https://help.luma.com/p/creating-a-paid-event |
| How to set up your Stripe AccountSet up your Stripe account and collecting money for your events | https://help.luma.com/p/how-to-set-up-your-stripe-account |
| Create Coupons for Paid EventsGive people free or discounted access to paid events. | https://help.luma.com/p/create-coupons-for-paid-events |
| Refunding a GuestYou can refund a guest’s payment for an event. | https://help.luma.com/p/refunding-a-guest |
| Group RegistrationAllow guests to register or purchase multiple tickets | https://help.luma.com/p/group-registration |
| Taxes and VATYou can set a tax rate for all events under your calendar | https://help.luma.com/p/taxes-and-vat |
| Accepting Crypto PaymentsLearn how to accept payments with Solana (SOL) and USDC for your events | https://help.luma.com/p/crypto-payments |
| Payment MethodsLearn how to accept credit card, Apple Pay, Google Pay and other payment methods. | https://help.luma.com/p/payment-methods |
| Canceling an EventYou can cancel an event to delete the event and refund guests | https://help.luma.com/p/canceling-an-event |
| Fee InvoicesGenerate a monthly invoice for the platform fees Luma deducted from your sales. | https://help.luma.com/p/fee-invoices |
| Getting Receipts for Your TicketsLearn how to generate receipts or invoices for your paid Luma tickets. | https://help.luma.com/p/getting-receipts-for-your-tickets |
| Disputed PaymentsIf someone disputes a payment, you can contest it or reach out to them. | https://help.luma.com/p/disputed-payments |
| Selling In-Person TicketsYou may want to accept tickets at the door or box office of your event | https://help.luma.com/p/selling-in-person-tickets |
| Setting Up Ticket TypesCreate multiple ticket types for paid, free, sliding scale, require approval and more | https://help.luma.com/p/setting-up-ticket-types |
| Payment + Require ApprovalLuma supports collecting payment for tickets that require approval | https://help.luma.com/p/payment-require-approval |
| Customize Invoices / ReceiptsAs an event host you can add your billing or tax info to receipts | https://help.luma.com/p/customize-invoices-receipts |
| Unlock CodesCreate special codes that unlock special tickets or discounts for your event | https://help.luma.com/p/unlock-codes |
| Understanding Payouts and Event ProceedsMonitor your event proceeds and manage payouts. | https://help.luma.com/p/understanding-payouts-and-event-proceeds |
| How does Zoom attendance work?We track event attendance in two ways — based on people who click the join link and pulling data from Zoom. | https://help.luma.com/p/how-does-zoom-attendance-work |
| What countries can I accept payments from?We support receiving payments from all countries and can pay hosts in 40+ countries. | https://help.luma.com/p/what-countries-can-i-accept-payments-from |
| LanguagesUse Luma in other languages on web, iOS, and Android. | https://help.luma.com/p/languages |
| What do we do with the data we collect?We don’t sell your data. We store only what’s needed for the Luma application and our internal analytics. | https://help.luma.com/p/what-do-we-do-with-the-data-we-collect |
| AccessibilityHow we think about making Luma work for everyone | https://help.luma.com/p/accessibility |
| Contacting Event HostsHow the Contact Host feature works for both guests and organizers | https://help.luma.com/p/contacting-event-hosts |
| IntegrationsIntegrate using our API or Zapier | https://help.luma.com/p/integrations |
| Live Activities on iPhoneHow Luma uses your Dynamic Island and Lock Screen to show real-time event info | https://help.luma.com/p/live-activities |
| Managing SubscriptionsHow to view, update, or cancel your active subscriptions on Luma | https://help.luma.com/p/managing-subscriptions |
| Managing Your ProfileUpdate your name, profile picture, bio, and social links | https://help.luma.com/p/managing-your-profile |
| Notification TypesWhat notifications Luma sends, who receives them, and how to manage your preferences | https://help.luma.com/p/notification-types |
| Signing In to LumaAll the ways you can sign in to your Luma account. | https://help.luma.com/p/signing-in |
| Understanding Timezones on LumaHow Luma handles timezones for events and calendars | https://help.luma.com/p/understanding-timezones |
| Unfollowing a HostHow to stop emails from a specific host or calendar on Luma | https://help.luma.com/p/unsubscribing-from-a-host |
| Security Vulnerability FAQWhether Luma is affected by publicly announced security vulnerabilities | https://help.luma.com/p/vulnerabilities |
| Why Luma Doesn’t Require Specific Email TypesUnderstanding Luma’s approach to email requirements for event registration | https://help.luma.com/p/why-luma-doesnt-require-specific-email-types |
| GDPR / SecurityLuma is GDPR compliant. Learn more about our security practices. | https://help.luma.com/p/gdpr-security |
| Disabling or Enabling Notifications and RemindersLearn how to manage your notifications and reminders on Luma | https://help.luma.com/p/disabling-or-enabling-notifications-and-reminders |
| Embed Luma on Your WebsiteEmbed a checkout button or the full event page on your site so visitors can register without leaving. | https://help.luma.com/p/embed-luma-on-your-website |
| Single Sign-On (SSO)Enterprise identity management and SSO integration | https://help.luma.com/p/sso |
| Zapier IntegrationUse our Zapier integration to sync your event data with our tools you use: AirTable, Google Sheets, Mailchimp, and more | https://help.luma.com/p/zapier |
| Integrating External Check-In SystemsUnderstanding QR code formats for third-party check-in applications | https://help.luma.com/p/external-check-in-integration |
| HubSpot IntegrationSync your event guests to HubSpot as contacts, with registrations and attendance tracked on marketing events | https://help.luma.com/p/hubspot |
| iCal SyncingSync your Luma events to Google Calendar, Apple Calendar, or Outlook. | https://help.luma.com/p/ical-syncing |
| Luma APIBuild custom integrations and automate your event management with the Luma API | https://help.luma.com/p/luma-api |
| Luma MCP ServerConnect Luma to Claude, ChatGPT, and other AI assistants so they can find events and manage the ones you host | https://help.luma.com/p/mcp |
| Salesforce IntegrationSync Luma guests into Salesforce to empower your marketing and sales teams. | https://help.luma.com/p/salesforce |
| WebhooksGet real-time notifications when activities happen on your calendar | https://help.luma.com/p/webhooks |
| Creating an EventLearn how to create and set up your first event on Luma | https://help.luma.com/p/creating-an-event |
| Case StudiesTens of thousands of event hosts use Luma to bring their community together. | https://help.luma.com/p/case-studies |
| Rich Text on LumaWe’ve built a powerful, easy-to-use rich text editor that you can use for your newsletters, community library, and event descriptions. | https://help.luma.com/p/rich-text-on-luma |
| Merging Luma AccountsYou can add multiple emails to your Luma account. | https://help.luma.com/p/merging-luma-accounts |
| Email Consent and Cold EmailingWe do not allow emailing people without their consent. | https://help.luma.com/p/email-consent-and-cold-emailing |
| Printing Event BadgesHow to create and print badges for your event guests | https://help.luma.com/p/printing-event-badges |
| Luma for Non-ProfitsIf you are a non-profit, we’d like to support you with a discount for Luma Plus. | https://help.luma.com/p/luma-for-non-profits |
| Featuring Your Event on LumaWe feature great events to boost their reach. | https://help.luma.com/p/featuring-your-event-on-luma |
| Chat on LumaMessage other users, create group chats, and keep your chat list organized | https://help.luma.com/p/chat |
| Cloning EventsQuickly duplicate an event with all its settings | https://help.luma.com/p/cloning-events |
| Discovering EventsHow to find events you’ll love and personalize your Luma experience | https://help.luma.com/p/discovering-events |
| Download Calendar People as CSVExport your calendar’s people list with follower data, membership information, and engagement metrics | https://help.luma.com/p/download-calendar-people-csv |
| Download Guest List as CSVExport your event’s guest list data for analysis, printing badges, or integration with external tools | https://help.luma.com/p/download-guest-csv |
| Event Cover ImagesGuidelines and tips for creating great event cover images. | https://help.luma.com/p/event-cover-images |
| Event Themes and CustomizationPersonalize your event with beautiful themes and visual effects | https://help.luma.com/p/event-themes-and-customization |
| Expanded Guest TableManage your guests efficiently with the expanded table view and actions menu | https://help.luma.com/p/expanded-guest-table |
| Luma Android AppCreate and manage events on your Android device | https://help.luma.com/p/luma-android-app |
| Luma iOS AppThe complete Luma experience on your iPhone | https://help.luma.com/p/luma-ios-app |
| Mobile Wallet PassesAdd your event tickets to Apple Wallet or Google Wallet for quick access and offline availability | https://help.luma.com/p/mobile-wallet-passes |
| How to Promote Your Event and Grow AttendancePractical strategies to get more people to your Luma events. | https://help.luma.com/p/promote-your-event |
| Searching for Events on LumaHow to find events near you, and how search and discovery work | https://help.luma.com/p/searching-for-events |
| Siri, Spotlight, and Shortcuts on iPhoneAsk Siri about your events, find events from Spotlight, and use Luma in the Shortcuts app | https://help.luma.com/p/siri |
| Scheduling a DemoYou can try out Luma for free on our site | https://help.luma.com/p/scheduling-a-demo |
| SMS / WhatsApp MessagesWe send invites, reminders, and blasts with SMS / WhatsApp | https://help.luma.com/p/sms-whatsapp-messages |
| Event ChatAllow your event guests to chat with each other via event chat | https://help.luma.com/p/event-chat |
| Two Factor AuthenticationSecure your account with Two-Factor Authentication. | https://help.luma.com/p/two-factor-authentication |
| Active DevicesSee where you’re signed in and sign out of other devices. | https://help.luma.com/p/active-devices |
| Single Sign-On (SSO)Enterprise identity management and SSO integration | https://help.luma.com/p/sso |
| Enterprise SecurityComprehensive overview of Luma’s security practices and infrastructure for enterprise customers | https://help.luma.com/p/enterprise-security |
| Account Review and Appeal ProcessLearn why accounts may be reviewed and how to submit an appeal. | https://help.luma.com/p/account-review-and-appeals |
| Audit Logs and Activity TrackingSee who did what — guest history, check-ins, email delivery, and the security records available on every plan | https://help.luma.com/p/audit-logs-and-activity-tracking |
| Blocking UsersHow to block and unblock other users on Luma | https://help.luma.com/p/blocking-users |
| Confirming Sensitive ActionsWhy Luma sometimes asks you to confirm a code before certain actions, even when you’re already signed in. | https://help.luma.com/p/confirming-sensitive-actions |
| Passkeys on LumaSign in with secure, passwordless passkeys on any device. | https://help.luma.com/p/passkeys |
| Security Vulnerability FAQWhether Luma is affected by publicly announced security vulnerabilities | https://help.luma.com/p/vulnerabilities |
| Security & Bug Bounty ProgramReport security vulnerabilities and learn about our security practices | https://help.luma.com/p/security-bug-bounty |
| Updating Social ImagesThe social networks may store an old version of the image for your event. You can tell the social networks to use your new image. | https://help.luma.com/p/updating-social-images |
| Troubleshooting Google Calendar InvitesLuma should automatically add your events to your Google Calendar. You can see how that works and see how to troubleshoot it. | https://help.luma.com/p/troubleshooting-google-calendar-invites |
| Email Delivery + Open TroubleshootingLearn how email tracking works and how to troubleshoot any issues. | https://help.luma.com/p/email-delivery-open-troubleshooting |
| Not Receiving Emails from LumaWhat to do when sign-in codes, confirmation codes, or other Luma emails aren’t reaching you. | https://help.luma.com/p/not-receiving-emails |
| When a Card is DeclinedWhat to do if your bank declines a Luma ticket purchase. | https://help.luma.com/p/card-declined |
| Location Accuracy and Event DiscoveryWhy you might be seeing events in the wrong location and how to fix it | https://help.luma.com/p/location-accuracy-troubleshooting |
| Site Accessibility and TroubleshootingSolutions for when you can’t access luma.com or experience connection issues | https://help.luma.com/p/site-accessibility-troubleshooting |
| Luma Plus OverviewPremium features for power users and organizations | https://help.luma.com/p/luma-plus |
| Send LimitsHow many invites and newsletters you can send each week, and how to send more. | https://help.luma.com/p/send-limits |
| Canceling Luma PlusYou can cancel your Luma Plus at any time for any reason. | https://help.luma.com/p/canceling-luma-plus |
| Facebook / Meta Tracking PixelSet up a Meta tracking pixel to track event registrations | https://help.luma.com/p/facebook-meta-tracking-pixel |
| Accepting Crypto PaymentsLearn how to accept payments with Solana (SOL) and USDC for your events | https://help.luma.com/p/crypto-payments |
| Google Analytics Measurement IDTrack Luma page views and registrations in Google Analytics | https://help.luma.com/p/google-analytics-measurement-id |
| Managing Luma PlusYou can update your payment method, turn off auto-renewal and more | https://help.luma.com/p/managing-luma-plus |
| Enterprise OverviewAdvanced security, compliance, and support for organizations | https://help.luma.com/p/enterprise-overview |
| OrganizationsThe enterprise-level home for your company’s calendars, integrations, and team | https://help.luma.com/p/organizations |
| Single Sign-On (SSO)Enterprise identity management and SSO integration | https://help.luma.com/p/sso |
| Custom Email Sending DomainSend event emails from your own domain | https://help.luma.com/p/custom-sending-domain |
| Enterprise SecurityComprehensive overview of Luma’s security practices and infrastructure for enterprise customers | https://help.luma.com/p/enterprise-security |
| Hardware Scanners for High-Volume EventsIntegrate professional barcode scanning hardware for faster check-in at large-scale events | https://help.luma.com/p/hardware-scanners |
| Salesforce IntegrationSync Luma guests into Salesforce to empower your marketing and sales teams. | https://help.luma.com/p/salesforce |
| Transferring TicketsHow to transfer event tickets to other attendees | https://help.luma.com/p/ticket-transfer |
| Luma vs EventbriteHow Luma compares to Eventbrite for creating event pages and selling tickets | https://help.luma.com/p/luma-vs-eventbrite |
| Luma vs SplashHow Luma compares to Splash for branded corporate events and event marketing | https://help.luma.com/p/luma-vs-splash |
| Luma vs DICEHow Luma compares to DICE for hosting events and selling tickets | https://help.luma.com/p/luma-vs-dice |
| Luma vs Resident AdvisorHow Luma compares to Resident Advisor for hosting events and selling tickets | https://help.luma.com/p/luma-vs-resident-advisor |
| Luma vs MeetupHow Luma compares to Meetup for organizing community events and gatherings | https://help.luma.com/p/luma-vs-meetup |
| Luma vs PartifulHow Luma compares to Partiful for hosting events and selling tickets | https://help.luma.com/p/luma-vs-partiful |
| Luma vs PoshHow Luma compares to Posh for hosting events and selling tickets | https://help.luma.com/p/luma-vs-posh |
| Luma vs Ticket TailorHow Luma compares to Ticket Tailor for hosting events and selling tickets | https://help.luma.com/p/luma-vs-ticket-tailor |
| Luma vs HumanitixHow Luma compares to Humanitix for hosting events and selling tickets | https://help.luma.com/p/luma-vs-humanitix |
| Luma vs CventHow Luma compares to Cvent for running company events and conferences | https://help.luma.com/p/luma-vs-cvent |
| Luma vs BizzaboHow Luma compares to Bizzabo for running B2B events and conferences | https://help.luma.com/p/luma-vs-bizzabo |
| Luma vs WhovaHow Luma compares to Whova for running conferences and recurring events | https://help.luma.com/p/luma-vs-whova |
| https://help.luma.com/ | |
| API Docs | https://docs.luma.com |
| Pricing | https://luma.com/pricing |
| https://x.com/LumaHQ | |
| Terms | https://luma.com/terms |
| Privacy Policy | https://luma.com/privacy-policy |
| Security | https://luma.com/security |
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