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{"@context":"https://schema.org","@type":"DiscussionForumPosting","headline":"CS 4.20.1 Password Reset Functionality Java Error","articleBody":"### problem\n\nThe Password Reset Functionality throws an error, Using ubuntu msmtp works.\n\nWe have enabled the password reset functionality:\n\nthe sender username is noreply@mydomain.com\n\n![Image](https://github.com/user-attachments/assets/391c2dd0-79bd-46ed-8b47-aa8c275ec27f)\n\n![Image](https://github.com/user-attachments/assets/9b6531b4-0f15-4b61-bc21-1e9ce89b402a)\n\nLogs from the management server:\n\n2025-07-04 15:01:57,332 ERROR [o.a.c.u.m.SMTPMailSender] (qtp1404565079-345:[ctx-80979faa]) (logid:0e1f5dee) Unable to send mail [Password Reset Request] to the recipcients [[{\"mailAddress\":\"[tatay@mymail.com](mailto:tatay@mymail.com)\"}]]. javax.mail.MessagingException: Could not connect to SMTP host: [smtp.office365.com](http://smtp.office365.com/), port: 587;\nat com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1961)\nat com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:654)\nat javax.mail.Service.connect(Service.java:295)\nat javax.mail.Service.connect(Service.java:176)\nat javax.mail.Service.connect(Service.java:125)\nat org.apache.cloudstack.utils.mailing.SMTPMailSender.sendMail(SMTPMailSender.java:175)\nat com.sun.mail.util.SocketFetcher.configureSSLSocket(SocketFetcher.java:527)\nat com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:332)\nat com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:234)\nat com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1927)\n2025-07-04 15:01:57,336 DEBUG [o.a.c.u.UserPasswordResetManagerImpl] (qtp1404565079-345:[ctx-80979faa]) (logid:0e1f5dee) User password reset email for user UserAccount {\"accountName\":\"domain1\",\"id\":5,\"username\":\"tatay\"}. account id: 5 domain id: 3 sent to [tatay@mymail.com](mailto:tatay@mymail.com) with token expiry at 2025-07-04T15:31:57.243+0000\n2025-07-04 15:08:28,663 WARN  [c.c.c.ConfigurationManagerImpl] (qtp1404565079-447:[ctx-7d09367d, ctx-af7db5cb]) (logid:37392271) Configuration user.password.reset.email.sender no found. Perhaps moved to ConfigDepot\n2025-07-04 15:08:28,675 WARN  [c.c.c.ConfigurationManagerImpl] (qtp1404565079-447:[ctx-7d09367d, ctx-af7db5cb]) (logid:37392271) Configuration user.password.reset.mail.template no found. Perhaps moved to ConfigDepot\n\nWe tested from the server and **Works** using the **msmtp** in Ubuntu\n\n### versions\n\nACS version 4.20.1\n\n\n### The steps to reproduce the bug\n\n1. create an email account in Microsoft, with TLS and and AUTH port 587\n2. Fill the information in the CS management servers\n3. test.\n...\n\n\n### What to do about it?\n\n_No response_","author":{"url":"https://github.com/tatay188","@type":"Person","name":"tatay188"},"datePublished":"2025-07-07T15:26:53.000Z","interactionStatistic":{"@type":"InteractionCounter","interactionType":"https://schema.org/CommentAction","userInteractionCount":3},"url":"https://github.com/11159/cloudstack/issues/11159"}