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Title: Introduction - Open.cx Docs

Open Graph Title: Introduction - Open.cx Docs

X Title: Introduction - Open.cx Docs

Description: Open is an AI-powered customer support and customer communication ecosystem. It can run your entire customer support on autopilot and save more than $100K a year. Open can also help you understand your customers better and suggest the next 10 features to implement, just by analyzing your customer data.

Open Graph Description: Open is an AI-powered customer support and customer communication ecosystem. It can run your entire customer support on autopilot and save more than $100K a year. Open can also help you understand your customers better and suggest the next 10 features to implement, just by analyzing your customer data.

X Description: Open is an AI-powered customer support and customer communication ecosystem. It can run your entire customer support on autopilot and save more than $100K a year. Open can also help you understand your customers better and suggest the next 10 features to implement, just by analyzing your customer data.

Opengraph URL: https://docs.open.cx/introduction

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Links:

Skip to main contenthttps://docs.open.cx#content-area
Open.cx Docs home pagehttps://docs.open.cx/
Get Startedhttps://open.cx
Get Startedhttps://open.cx
Documentationhttps://docs.open.cx/introduction
API Referencehttps://docs.open.cx/api-reference/contacts/introduction
Introductionhttps://docs.open.cx/introduction
Introductionhttps://docs.open.cx/widget/getting-started
Configurationhttps://docs.open.cx/widget/configuration
Authenticationhttps://docs.open.cx/widget/authentication
Custom Componentshttps://docs.open.cx/widget/custom-components
Introductionhttps://docs.open.cx/phone/phone-calling
AI Outbound Callshttps://docs.open.cx/phone/outbound-calls
Human Handoffhttps://docs.open.cx/resources/human-handoff
Human Agenthttps://docs.open.cx/phone/human-phone-agent
Introductionhttps://docs.open.cx/whatsapp/introduction
Setuphttps://docs.open.cx/whatsapp/setup
Introductionhttps://docs.open.cx/sms/introduction
Setuphttps://docs.open.cx/sms/setup
Introductionhttps://docs.open.cx/email/introduction
Setuphttps://docs.open.cx/email/setup
Taking Actionshttps://docs.open.cx/taking-actions
Authenticationhttps://docs.open.cx/authorization
Autopilot Topicshttps://docs.open.cx/resources/autopilot-topics
Training Introductionhttps://docs.open.cx/integrations/introduction
Train via Integrationshttps://docs.open.cx/integrations/overview
Quick Traininghttps://docs.open.cx/integrations/quick-training
Taking Actionshttps://docs.open.cx/taking-actions
Zendeskhttps://docs.open.cx/dashboard/zendesk_integration
HubSpothttps://docs.open.cx/dashboard/hubspot_integration
Intercomhttps://docs.open.cx/dashboard/intercom_integration
Gorgiashttps://docs.open.cx/dashboard/gorgias_integration
Salesforcehttps://docs.open.cx/dashboard/salesforce_integration
Shopifyhttps://docs.open.cx/dashboard/shopify
Jira Integrationhttps://docs.open.cx/dashboard/jira
Zapierhttps://docs.open.cx/dashboard/zapier
CRM Integrationshttps://docs.open.cx/crms/introduction
HubSpot CRM Integrationhttps://docs.open.cx/crms/hubspot
Salesforce CRM Integrationhttps://docs.open.cx/crms/salesforce
AI Safety & Controlhttps://docs.open.cx/safety/introduction
Real-Time AI Monitoringhttps://docs.open.cx/safety/inspect-mode
Understanding AI Decisionshttps://docs.open.cx/safety/debug-mode
PII Redactionhttps://docs.open.cx/safety/pii-redaction
Unapproved Topicshttps://docs.open.cx/safety/unapproved-topics
Assist Modehttps://docs.open.cx/resources/assist-mode
CI/CD Actionshttps://docs.open.cx/resources/ci-cd-actions
How to increase your AI automationhttps://docs.open.cx/guides/how-to-increase-ai-automation
Guaranteed Message Deliveryhttps://docs.open.cx/resources/guaranteed-delivery
Assist Modehttps://docs.open.cx/resources/assist-mode
Security Policyhttps://docs.open.cx/security/bug-bounty
Changeloghttps://docs.open.cx/changelog
Getting Startedhttps://docs.open.cx#getting-started
AI phone callshttps://docs.open.cx#ai-phone-calls
Integrationshttps://docs.open.cx#integrations
Support platformshttps://docs.open.cx#support-platforms
E-commerce platformshttps://docs.open.cx#e-commerce-platforms
Knoweldege base platforms (to train your AI agent)https://docs.open.cx#knoweldege-base-platforms-to-train-your-ai-agent
Developers APIshttps://docs.open.cx#developers-apis
​https://docs.open.cx#getting-started
InboxA single place to manage support requests from web, phone, and email.https://docs.open.cx/inbox/intro
AI Web SupportUse our web support to create a chatbot for your website.https://docs.open.cx/widget/getting-started
AI Phone SupportUse our phone support AI agent to handle customer support on the phone (inbound & outbound).https://docs.open.cx/phone/phone-calling
AI Email SupportUse our email support AI agent to handle customer support via email (inbound & outbound).https://docs.open.cx/email/introduction
AI WhatsApp SupportUse our WhatsApp support AI agent to handle customer support via WhatsApp (inbound & outbound).https://docs.open.cx/whatsapp/introduction
AI SMS SupportUse our SMS support AI agent to handle customer support via SMS (inbound & outbound).https://docs.open.cx/sms/introduction
AI ActionsLearn how you can make the AI take action and automate your support.https://docs.open.cx/taking-actions
Training the AIFeed & train the AI with your knowledge base, such as FAQs, documentation, web pages, and more.https://docs.open.cx/integrations/introduction
Human HandoffLearn how to use Open to hand off to a human agent when the AI is not able to handle the request.https://docs.open.cx/resources/human-handoff
Contacts and AI EnrichmentLearn how to manage your contacts and enrich them with our +200 million-user databasehttps://docs.open.cx/contacts/manage-contacts
Sending EmailsSend emails to your contacts, possibly after a specified time delay.https://docs.open.cx/email/introduction
​https://docs.open.cx#ai-phone-calls
Introduction & FeaturesWhat are AI phone calls?https://docs.open.cx/phone/phone-calling
How to create an agentLearn how to create an AI phone agent.https://docs.open.cx/phone/phone-calling#quick-start
Adding actionsLearn how to add actions to your AI agent to perform during calls.https://docs.open.cx/taking-actions
Outbound callsHow to make outbound calls to your customers and some considerations.https://docs.open.cx/phone/outbound-calls
Inbound callsHow to take inbound calls to be answered by your AI agent.https://docs.open.cx/api-reference/email/new
Handoff to human agentHow do you hand it off to a human agent when the AI is not able to handle the request?https://docs.open.cx/resources/human-handoff
WebhooksListen to events from your AI agents and perform actions based on them.https://docs.open.cx/api-reference/webhooks/types
​https://docs.open.cx#integrations
​https://docs.open.cx#support-platforms
ZendeskWhen enabled, all issues that the AI is not able to handle are routed to Zendesk.https://docs.open.cx/dashboard/zendesk_integration
​https://docs.open.cx#e-commerce-platforms
ShopifyAmazing AI support for Shopify on all channels.https://docs.open.cx/dashboard/shopify
​https://docs.open.cx#knoweldege-base-platforms-to-train-your-ai-agent
ZendeskUse our AI agents as the front line for Zendesk.https://docs.open.cx/kbase
GmailTrain the AI on all of your support emails.https://docs.open.cx/kbase
NotionTrain the AI on any Notion page in your workspace.https://docs.open.cx/kbase
ConfluenceTrain and autosync the AI with your workspace.https://docs.open.cx/kbase
WebsiteCrawl and autosync any website on the internet.https://docs.open.cx/kbase
Zendesk TicketsTrain the AI on all solved tickets in your workspace.https://docs.open.cx/kbase
IntercomTrain the AI on any support ticket inside Intercom.https://docs.open.cx/kbase
Google DriveTrain the AI on Drive files.https://docs.open.cx/kbase
DropboxTrain the AI on your Dropbox.https://docs.open.cx/kbase
​https://docs.open.cx#developers-apis
IntroductionNexthttps://docs.open.cx/widget/getting-started
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